Floor Manager

Position: Floor manager (for Chinese)

Job Code: 52253

Responsibility

- As Floor manager(casino),serve guests of various nationalities in the casino club at the Crowne Plaza West Hanoi Residences.

【Job Responsibilities】

• Customer response
• Respond to customer troubles, report to owners (sales, etc.)
• Takeover at the time of shift change
• Management and guidance of floor staff
• Event planning and management for attracting customers (about twice a month)

【Number of employees】

• Total : 175
• Floor manager：9

【Work style】

• Shift work（day off 6 days per month）（8:00-16:00, 14:00-22:00, 16:00-24:00,18:00-2:00, 22:00-6:00, 24;00-8:00）

- Working Time: (Shift-work※Shop Opens 365 days, no holidays.)

- Monthly Salary: 2,000–2,500USD

【Necessary Skill / Experience 】

• Working experience
• General English conversation or more (used for customer service)

【Preferable Skill / Experience】

• Experience in service industry
• People who is good at  customer service