Floor Supervisor (Autograph Saigon)

•Responsible for assigned floors and guest rooms during shift
•Work closely with the Reception to ensure correct room status at all times.
•Ensure highest standard of cleaning in assigned areas
•Ensure guest privacy is respected when DND status is displayed
•Supervise turndown service
•Responsible for strict key control
•Inspect regularly guestroom corridors and public areas
•Report maintenance issues promptly to Engineering
•Ensure compliance of Lost & Found procedures
•Keep floor linen rooms neat and tidy
•Monitor productivity of the unit
•Prevent and resolve grievances
•Resolve disputes
•Discipline staff when necessary
•Check Housekeeping associate’s grooming, personal hygiene and appearance
•Assist with the preparation of associate’s duty roster
•Facilitate multiskilling
•Assist with staff training and development