Floor Supervisor - Giám sát Tầng

Ensure the cleanliness of guest rooms and maximize guest satisfaction by maintaining the hotel&039;s housekeeping standards.
Train Room Attendants in accordance with the hotel&039;s Standard Operating Procedures (SOPs)
Supervise, assign tasks to, and support Room Attendants. Inspect guest rooms and surrounding service areas to ensure international standards of cleanliness, presentation, and maintenance are consistently achieved.
Responsibilities
Administration
Oversee the daily housekeeping operations on assigned floors, ensuring guest room status, room readiness, and operational priorities are effectively managed through the Property Management System (PMS) and other operational platforms.
Monitor room status, VIP arrivals, special requests, maintenance issues, room moves, and other operational changes to ensure timely follow- up and exceptional guest service.
Conduct regular inspections of guest rooms and service areas to ensure cleanliness, presentation, functionality, and compliance with the hotel&039;s quality standards.
Supervise Room Attendants to ensure work assignments are completed efficiently and operational standards are consistently maintained.
Maintain accurate operational records, complete required documentation and reports, and ensure effective shift handovers and communication.
Identify opportunities for operational improvement through inspections, guest feedback, and daily observations, and communicate recommendations to management.
Financial & Asset Management
Ensure the proper use, maintenance, and accountability of housekeeping equipment, operating supplies, and hotel assets.
Monitor inventory levels on assigned floors and maintain adequate stock to support operations while minimizing loss and waste.
Promote cost- conscious practices and support the hotel&039;s sustainability initiatives through the responsible use and recycling of materials where appropriate.
Report and follow up on maintenance issues to ensure guest rooms and facilities remain in excellent operating condition.
Training & People Development
Foster a professional, respectful, and collaborative work environment that promotes teamwork, accountability, and service excellence.
Supervise employee performance, ensuring compliance with hotel grooming standards, attendance requirements, and operational procedures.
Support the onboarding, coaching, training, and continuous development of team members to strengthen technical skills, service quality, and operational knowledge.
Lead by example and foster a culture of continuous improvement through coaching, constructive feedback, and recognition.
Ensure team members comply with hotel policies and all health, hygiene, fire life safety, and workplace safety regulations.
Guest Service
Deliver exceptional guest experiences by ensuring guest rooms and designated public areas consistently meet the hotel&039;s luxury service standards.
Respond promptly and professionally to guest requests, concerns, and service recovery situations, ensuring timely resolution and guest satisfaction.
Build positive relationships with guests and collaborate effectively with other departments to deliver seamless and personalized service.
Ensure guest room presentation, cleanliness, and attention to detail consistently reflect the hotel&039;s luxury brand standards.
Demonstrate professionalism, integrity, and a guest- centric mindset while serving as a role model for the Housekeeping team.
Miscellaneous
Perform any other reasonable duties and responsibilities assigned by management in accordance with operational requirements.
Demonstrate flexibility by supporting other departments or operational areas when required to meet business needs.
General Duties
Ensure compliance with hotel policies, Standard Operating Procedures (SOPs), and all applicable legal and regulatory requirements.
Promote and maintain a safe, healthy, and secure working environment by complying with health and safety, chemical handling, personal protective equipment (PPE), hygiene, and environmental standards.
Identify, report, and follow up on safety hazards, security risks, accidents, and maintenance issues to ensure timely corrective action.
Support the hotel&039;s emergency preparedness by understanding and complying with fire life safety, emergency response, and evacuation procedures.
Knowledge & Compliance
Hotel fire life safety, emergency response, security, and evacuation procedures.
Hotel health, safety, hygiene, HACCP, food safety, and sanitation policies and procedures.
LQA standards, Accor brand standards, hotel operational standards, and departmental policies and procedures.
Knowledge of hotel facilities, products, services, and local destinations to effectively assist guests.
Luxury service standards, grooming and appearance guidelines, and the hotel&039;s code of professional conduct.
Company and brand vision, business objectives, and relevant operational initiatives and promotional campaigns.

Knowledge & Experience

Proficiency in Microsoft Office applications (Excel, Word, and PowerPoint).
Demonstrates a luxury hospitality mindset.
Minimum of 2 years&039; experience in Housekeeping in a Supervisor or Shift Leader role.
Basic proficiency in spoken and written English.
Familiarity with Opera PMS, FutureLog, and MC systems is an advantage.

Competencies

Detail- oriented with a strong focus on quality and operational excellence.
Guest- focused mindset with a commitment to delivering exceptional service.
Excellent communication and guest interaction skills.
Ability to work collaboratively within a team and across departments.
Professional appearance with excellent grooming standards at all times.
Strong organizational and time management skills.
Problem- solving and decision- making abilities.
Strong leadership, interpersonal, and coaching skills.
Adaptable, proactive, and able to thrive in a dynamic work environment.
Ability to multi- task and work effectively under pressure in a fast- paced environment.

Professional and inspiring working environment
Full salary and service charge during probation
Attractive gifts for public holidays and special occasions
A chance to grow your career in a luxury, world- class environment
Global career mobility opportunities
Annual Summer Outing
Recognition culture & employee engagement activities
Social insurance in accordance with the law
Daily meals provided at the Staff Cafeteria
2 days off per week
Competitive salary package with service charge
Thoughtfully designed benefits supporting your wellbeing and growth
Learning & development opportunities within Accor group

Cập nhật gần nhất lúc: 2026-07-18 05:45:04