Floor Supervisor

Maintain a positive working environment, lead and be a role model for staff.
Conduct and ensure opening & closing procedures
Report work to Supervisor/RM/OM. Ask for direction from superiors on issues beyond your authority to resolve.
Supervise the attitude and working spirit of the staff to give prompt reminders and adjust themselves.
Coordinate work of the Floor team, assign and supervise staff’s working process. Ensure the work is completed as required.
Ensure to provide the best product quality as possible
Respond efficiently to customer complaints
Maintain weekly/ monthly inventory
Other tasks assigned by Outlet Manager & Operations Manager/ RM/ Supervisor
Train and give business instruction for new staff about regulations and service quality standards
Provide good service experience and ensure customer satisfaction

Ability to work in a fast paced environment under pressure
Previous experience in a supervisor / management role more than 1 years
Computer literacy Microsoft word, excel and familiarity with POS management software
Strong leadership, teamwork, communication and people skills
Proficiency in English & Vietnamese
More than 2 years of experience in the F&B industry
Extensive food, wine and spirit knowledge
Demonstrated experience in customer service management

Competitive salary
Duty meal and staff parking
Service charge & tips
Uniform
Room to grow in F&B industry
Staff activities – Outings, pop- up parties, F&B Events

Cập nhật gần nhất lúc: 2024-06-05 06:50:02