Floor Supervisor

JOB SUMMARY
Responsible for cleanliness and service on assigned guest room floors during shift.
JOB SPECIFIC TASKS
• Deliver high quality service to guests
• Promote the hotel products and services
• Responsible for strict key control
• Supervise associate’s performance
• Ensure all reporting and servicing deadlines are met on a timely basis
• Provide one to one instruction to staff members when required
• Discipline staff when necessary
• Ensure guest privacy is respected when DND status is displayed
• Monitor productivity of the unit
• Carry out other tasks as directed by your supervisors
• Adhere to hotel cleaning and maintenance programs
• Take appropriate action to resolve guest complaints
• Ensure highest standard of cleaning in assigned areas
• Report maintenance issues promptly to Engineering
• Seek opportunities to continually improve guest service, by reporting guest comments
• Facilitate multiskilling
• Assist with the preparation of associate’s duty roster
• Responsible for assigned floors and guest rooms during shift
• Work closely with the Reception to ensure correct room status at all times.
• Log security incidents and accidents in accordance with hotel requirements
• Adhere to the hotel’s security and emergency policies and procedures
• Prevent and resolve grievances
• Supervise turndown service
• Ensure guest needs and reasonable requests are met
• Keep floor linen rooms neat and tidy
• Resolve disputes
• Ensure a high level of cleaning is maintained in your work area
• Provide ongoing advice and support to associate’s under your supervision
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
• Ensure compliance of Lost & Found procedures
• Inspect regularly guestroom corridors and public areas
• Check Housekeeping associate’s grooming, personal hygiene and appearance
• Assist with staff training and development

Be able to relocate to Ha Giang City.
At least one year experience at the same position.

Premium insurance with many inpatient and outpatient medical examination and treatment benefits
Marriott International Associate discount for Room and F&B
International work environment
Phone allowance, meals allowance and others

Cập nhật gần nhất lúc: 2024-08-14 23:10:03