Oversees monthly food and beverage inventories for supplies and maintains optimum stock levels to meet customer demand, detect waste and avoid excess expense for optimal profit without adversely affecting hotel performance.
Recruits and selects qualified candidates
Communicates performance expectations and provides employees with on- going feedback
Audits and maintains food safety, ensuring all food and beverage staff have necessary safety certifications
Maximizes profitability and revenue by directing the hotel food and beverage operations
Responds to food safety inspections and reports
Reports food and beverage revenue, costs, ReviewPro scores, and prepares other reports regularly for management
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
Communicates effectively with guests, management, employees, and regional office
Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
Participates in the development of the annual marketing, sales, and strategies
Promotes Food and Beverage outlets through advertising and public relations campaigns through local sources
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Attends vendor fairs and participates in food tastings
Develops and implements the menu offerings and pricing based on competition, market trends, costs, etc.
Develops and implements strategies and practices which support employee engagement
Reviews guest complaints and responds as appropriate
Establishes relationships with food vendors and negotiates pricing where possible
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Ensures outlets meet or exceed brand standards
Controls costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control and other expense management systems
Monitors status regularly and adjusts strategies as appropriate
Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
Leverages system- wide expertise and resources where possible in order to incorporate best practices and deliver services on a cost effective basis
Works closely with Restaurant and Kitchen Managers to maximize revenue while meeting or exceeding guest expectations
Works with food vendors and purchasing to maintain high food quality
Participates in the development and implementation of business strategies for the hotel which are aligned with RHG overall mission, vision values and strategies
Assists Accounting with any vendor disputes regarding invoices and payment
Drives employee engagement through the creation and implementation of departmental action plans
Develops the annual budget in conjunction with the Executive Committee
Continually improves hotel food and beverage and adheres to the hotel brand standards
Develops and implements strategies for achieving food and beverage goals and supports achievement of the hotel’s goals
Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
Performs other duties required to provide the service brand behavior and genuine hospitality
