Food & Beverage Manager - Quản lý Ẩm thực

• Plan for outlet budget and review forecast on revenue and expenditure on monthly basic
• Analyze and submit month- end reports and identify deviation from business plan goals
• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet
• Implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget
• Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post- mortem promotion report to F&B Manager upon completion of promotion
Outlet Operation
• Attend all briefings, meetings and trainings as assigned by management
• Handle all administration work pertaining to cashier/bar operation requirement and company’s policies
• Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations
• Maintain department communication logbook and updated notice board
• Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests
• Perform proper handover and communication to the next shift
• Conduct departmental daily briefings to ensure that all pertinent information is well received by team members
• Handle guests’ complaints and comments tactfully and efficiently
• Build a good relationship with guests or regular patrons. Try to remember individual patron’s names and their preferences to extend a personalized service
• Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
• Ensure that health, safety and security procedures are in place in the outlet
• Assist other food & beverage outlets with their operations during peak times or when required
• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
Team Management
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Prepare payroll and gratuity reports
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
• Interview, select and recruit outlet employees
• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
• Identify and develop team members with potential
• Conduct performance review with the team

Knowledge and Experience

• Additional certification(s) in Food & Beverage will be an advantage
• Minimum 2 years of relevant experience in a similar capacity
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good reading, writing and oral proficiency in English language
• Good working knowledge of MS Excel, Word, & PowerPoint
• High degree of professionalism with sound human resources management and business acumen capabilities
• Secondary / High school education
Competencies
• A team player & builder
• A motivator & self- starter
• Strong leadership, interpersonal and training skills
• Ability to work well in stressful & high- pressure situations
• Service oriented with an eye for details
• Good communication and customer contact skills
• Well- presented and professionally groomed at all times
• Perform any other duties, which may be assigned by the management from time to time.

12 annual leave day and 01 birthday paid leave
02 months of probation with full salary and 50% service charge
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Cập nhật gần nhất lúc: 2024-05-21 18:05:06