Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.
JOB SPECIFIC TASKS
Managing Sales Activities
Manages the development of a strategic account plan for the demand generators in the market.
Developing and Maintaining Budgets
Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.
Utilizes budgets to understand financial objectives
Maintains a positive cost management index for kitchen and restaurant operations.
Leading Food and Beverage Team
Develops specific goals and plans to prioritize, organize, and accomplish work.
Provides a learning atmosphere with a focus on continuous improvement.
Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
Manages the Food and Beverage departments (not catering sales).
Encourages and builds mutual trust, respect, and cooperation among team members.
Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.
Monitors and maintains the productivity level of employees.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Provides proactive coaching and counseling to team members.
Supervises and manages employees. Manages all day- to- day operations. Understands employee positions well enough to perform duties in employees&039; absence.
Responds quickly and proactively to employee&039;s concerns.
Provides excellent customer service to all employees.
Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
Oversees all culinary, restaurant, beverage and room service operations.
Ensuring Exceptional Customer Service
Provides excellent customer service.
Serves as a role model to demonstrate appropriate behaviors.
Sets service expectations for all guests internally and externally.
Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
Provides services that are above and beyond for customer satisfaction and retention.
Responds quickly and proactively to guest&039;s concerns.
Understands the brand&039;s service culture.
Verifies all banquet functions are up to standard and exceed guest&039;s expectations.
Drives alignment of all employees, team leaders and managers to the brand&039;s service culture.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Manages day- to- day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.
Managing and Conducting Human Resource Activities
Conducts performance reviews in a timely manner.
Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.
Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
Promotes both Guarantee of Fair Treatment and Open Door policies.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Additional Responsibilities
Drives effective departmental communication and information systems through logs, department meetings and property meetings.
Analyzes information and evaluates results to choose the best solution and solve problems.
Complies with all corporate accounting procedures.
Provides information to supervisors, co- workers, and subordinates by telephone, in written form, e- mail, or in person.
