Fresher/Junior Technical Support

Alert on any abnormality detected in the system
Follow escalation protocols for Product Owners / Developers.
Periodically execute test plans on the production environment to validate system health
Monitor all games and systems using the provided dashboards
Evaluate issues reported by Customer Support

IMPORTANT NOTE
The successful candidates will join a 24/7/365 shift team with varying shifts as below (including 1- hour break):

Night shift: 10pm- 7am
Afternoon shift: 2pm- 11pm
Morning shift: 6am- 3pm

Total working time: 5 shifts/week
The working shift can be flexible and may be swapped frequently among team members. It is essential for the team to arrange and balance to ensure the available resources during weekends and holidays.

Background in sciences, engineering, and software engineering is a plus.
Good command of English – written/spoken
Testing experience is a plus.
Ability to monitor multiple projects and work with multiple teams simultaneously and prioritize in a fast- paced environment.
Passionately detail- oriented and methodical.
Good verbal and written communication skills; able to communicate clearly with all teams in the company including Product, engineering, QA and data analysts; able to make clear issue tracking documentation.
Strong logical and analytical skills.

Employee referral bonus program (A very attractive bonus range of 300USD to 1000USD).
Bao Viet Premium healthcare coverage is 1.2 billion VND/person/year (including you and ALL your dependents).
Team building activities, staff trips, and company events across the year.
Other benefits: Sickness, funeral: support up to 2,000,000 VND/person; marriage, childbirth, and public holidays: up to 500,000 VND/person.
Annual leave: 15 days in 1st year, 17 days in 2nd year, and 20 days each year thereafter
Meal allowance: 730,000 VND/month
High- end workstation laptop and screens.
13 months salary/year.
Stock offer as our Loyalty Program.
Equipment Allowance: 4,500,000 VND to pick your keyboard/ mouse/ headphone... in your own style.
Sick leave: 5 days/year.
Discretionary bonus.
A company of fulfillment: 100% salary on probation, 100% covered Social insurance, Health insurance, and Unemployment insurance since probation. Moreover, Compulsory insurance for employees is also filled by the company. You only need to bear PIT.
Work directly with a global team of young and talented playMAKERS regardless of gender, age, or experience.
Unlimited growth opportunities and continuous improvement with English classes, workshops, and other technical training courses by highly skilled members worldwide.

Cập nhật gần nhất lúc: 2023-12-19 10:21:43