Front Desk Agent

Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed ​
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary ​
Take and manage guest bookings, up- selling opportunities and telling them about ways to improve their stay ​
Start every stay right by swiftly checking guests in and out- take IDs, hand out room keys, and control and release safety deposit boxes ​
Take pride in your appearance and place as a brand ambassador ​
Jump into other ad- hoc duties when your colleagues need your help
Be the warm welcome that kicks off a memorable guest experience ​
Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns​
Handle cash and credit transactions ​
Acknowledge IHG Rewards Club members and returning guests, in person or on the phone ​
Always know what events and activities are on the day’s schedule ​

Literate and tech- savvy- you’ll need a good grasp of reading, writing, basic maths and computers​​
Communication skills- guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to ​
Your problem- solving skills will turn issues into opportunities so every guest leaves with great memories ​
Fluency in the local language- extra language skills would be great, but not essential ​

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There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.​
Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.​
True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs​
True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests ​
True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner​
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.​
At IHG, we provide you competitive benefits and comply to all current laws
True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay​

Cập nhật gần nhất lúc: 2025-06-30 09:05:05