Front Desk Agent - Nhân Viên Lễ Tân

• To implement all policies and procedures in enhancing the quality of service.
• To provide courteous and efficient service to all internal / external guests. To ensure all complaints and requests are immediately solved and follow through with relevant supporting departments.
• To be responsible for the efficient provision of registration, cashiering and information functions at the Front Office counter.
• To record in the log book of any unusual happenings and incidences and all important matter still pending for follow through actions.
• To handle reservation tasks in the absence of reservation team.
• To be able to up sell room accommodation during high occupancy to maximize revenue.
• To be able to check- in guest in a prompt and efficient manner. To update guest particulars in the system accurately and state clearly the method of payment.

Good communication skills
Strong Knowledge of Opera V5
Fluent in English
At least 2 years of related experience in International hotels
Strong problem solving and handling complaints skills
Organized, responsible and independent

Staff duty meal & uniform are provided by Hotel
Local and international training course
05 working days 02 days- off per week
Allowance for Night shift
Annual health check
Free motorbike parking
Associate special discount for hotel rooms and F&B services at International Accor properties

Cập nhật gần nhất lúc: 2024-04-03 11:49:59