Front Desk Attendant/ Nhân Viên Lễ Tân

To attend the daily morning or afternoon Front Office briefing at beginning of your shift.
To record all guest complaints, guest comments, compliments, damage or loss of guest property, and other relevant information in the Resort Host Log Book.
To attend the monthly Resort Host meeting with the Director of Room.
To use Fidelio guest history as a tool to become fully conversant with returning guests likes and dislike, previous experiences, preferred activities, children’s names, F&B preferences. Etc.
To be fully coversant in all Fidelio computer Front Office operation.
To do your utmost to ensure optimum guest comfort and satisfaction.
To never say “ no “ to a guest and going out of your way to satisfy a guest request even if the item or service is unavailable.
To obtain selective guest history information from our in house guest and input important information into the Fidelio guest profile.
To report all guest complaints, compliments and suggestions immediately to Management.
To provide guest recognition at all times by interaction with guest on a continual an complete basis.
To know all in house guest names and villa numbers and be able to recognize guest by sight. To use guests first name as form off address.

• Ability to perform clerical duties
• Strong administration skills.
• Strong language skills.

- Dynamic, professional & open minded working environment.
- Supporting shift meals at staff canteen
- Have annual physical examination.
- Good salary, benefits and bonus.
- Joining training courses according standard of AccorHotels.

Cập nhật gần nhất lúc: 2024-04-11 11:40:38