Front Desk Officer/Customer Service (Nhân Viên Lễ Tân/ Nhân Viên Chăm Sóc Khách Hàng)

Greet patients in a professional manner at their arrival & on the telephone.
Ability to maintain effective & organized systems to ensure timely patient flow;
Handles cashier’s works when assigned.
Ad- hoc tasks given by immediate supervisor.
Organizing & scheduling appointments;
Updating & filling out patient’s medical file;
Attract potential patients by answering inquiries of services on site, via phone or email.
Process messages from patients to doctor’s assistant to doctors;
Provide support to patients’ requests of documents relating to treatment.
Conduct follow- up phone calls with new patients & when patients do not follow through with the prescribed treatment plan.
Work closely with team members to ensure the arrangement & cleanliness at the lobby & reception area meet the management’s standard.

Location:

Tầng 1 & 2, Toà nhà HDI Tower, 55 Lê Đại Hành, Quận Hai Bà Trưng

This Job Description is not exhaustive of all job tasks, but a guide and tasks may be added or removed by immediate supervisor according to operational requirements of the Company.

Must be a team player with positive attitude, showing empathy, proactive, flexible, energetic & adaptive to change;
Strong organizational & planning skills;
Minimum 1 to 2 years of relevant working experience;
Ability to work well under pressure & willing to work in shifts & overtime;
Excellent customer service with good communication & interpersonal skills;
Able to handle patient’s confidential information in a professional manner;
Good problem solving skills & the ability to handle conflicts;
Good command of Vietnamese & English spoken
Proficient in MS Office and patient management software;
Degree in the relevant field is preferred;

Other Benefit:

13th salary
Free treatment at ACC for staff only
Bao Viet health insurance
Performance bonus

- Chế độ bảo hiểm
- Chế độ thưởng
- Tăng lương
- Chăm sóc sức khỏe
- Phụ cấp thâm niên

Cập nhật gần nhất lúc: 2024-07-17 03:00:02