Front Desk Officer/Customer Service (Nhân Viên Lễ Tân/ Nhân Viên Chăm Sóc Khách Hàng)

Greet patients in a professional manner at their arrival & on the telephone.
Work closely with team members to ensure the arrangement & cleanliness at the lobby & reception area meet the management’s standard.
Attract potential patients by answering inquiries of services on site, via phone or email.
Conduct follow- up phone calls with new patients & when patients do not follow through with the prescribed treatment plan.
Process messages from patients to doctor’s assistant to doctors;
Provide support to patients’ requests of documents relating to treatment.
Updating & filling out patient’s medical file;
Ad- hoc tasks given by immediate supervisor.
Ability to maintain effective & organized systems to ensure timely patient flow;
Organizing & scheduling appointments;
Handles cashier’s works when assigned.

Location:

Tầng 1 & 2, Toà nhà HDI Tower, 55 Lê Đại Hành, Quận Hai Bà Trưng
99, Nguyễn Du, P. Bến Thành, Q.1

This Job Description is not exhaustive of all job tasks, but a guide and tasks may be added or removed by immediate supervisor according to operational requirements of the Company.

Strong organizational & planning skills;
Added advantage for applicant with 3rd language spoken skill (Chinese, Japanese, French or Korean).
Proficient in MS Office and patient management software;
Excellent customer service with good communication & interpersonal skills;
Ability to work well under pressure & willing to work in shifts & overtime;
Good problem solving skills & the ability to handle conflicts;
Degree in the relevant field is preferred;
Able to handle patient’s confidential information in a professional manner;
Excellent command of Vietnamese & English, written & spoken.
Minimum 1 to 2 years of relevant working experience;
Must be a team player with positive attitude, showing empathy, proactive, flexible, energetic & adaptive to change;

Other Benefit:

Performance bonus
Free treatment at ACC for staff only
13th salary
Bao Viet health insurance

- Tăng lương
- Phụ cấp thâm niên
- Chăm sóc sức khỏe
- Chế độ bảo hiểm
- Chế độ thưởng

Cập nhật gần nhất lúc: 2024-06-06 09:20:03