Front Desk Officer

Operates the Business Center in providing secretarial service and handles all requested documents and information.
Inform management regarding guest feedback or any unusual events.
Performs other duties as assigned by Shift Manager or FO Manager.
Controls and distributes guest room keys.
Is familiar with all cashier policies, credit cards, currencies as well as foreign exchange.
Strictly follows hotel and company standards and policies.
Assists and follows up guests’ requests and inquiries.
Prepares for guest arrivals and departures.
Recommends F&B outlets and entertainments in the hotel to guests.
Provides information, directions and service based on the hotel standards and policies.
Escorts guests to their rooms.
Briefs next shift personnel to hand over at the end of the shift.
Greets and addresses guests by name upon their check- in and check- out.
Is familiar with the emergency procedures of the hotel.
Assists in maximizing room sales and revenue.
Assists guests while they are registering.
Assists guests with transportation arrangements, luggage, payment, etc.
Shows the room features and facilities to guests.

Education: High school diploma or equivalent; a degree in Hospitality Management or a related field is a plus.
Experience: Previous experience in a front desk or customer service role in the hospitality industry is preferred.
Skills:
Strong communication and interpersonal skills, with a focus on guest service and satisfaction.
Proficiency in hotel management software (e.g., Opera, Fidelio) and Microsoft Office Suite.
Excellent organizational skills and the ability to multitask in a fast- paced environment.
Problem- solving skills with a proactive approach to guest needs and concerns.
Languages: Proficiency in English is required; knowledge of additional languages is a plus.
Personal Attributes: Friendly, approachable, and professional demeanor; strong attention to detail and a commitment to hospitality excellence.

Participating job training, skill training by international hotel standards.
Uniform
Other benefits per Vietnam labor law.
Hotel&039;s Activities
Accident Insurance 24/7
Insurance policy per current labor law.
Duty Meals
Annual Health Check
Monthly service Charge

Cập nhật gần nhất lúc: 2025-11-17 22:00:04