Front Desk Receptionist (Office Building)

SCOPE OF WORK:
Customer Service Officer will be overall responsible for the day to day operations of the counter area as well as front office area Customer Service Officer is the connection between residents and property managers;
Daily tasks:

Maintain clean and tidy workplace;
Control guests in and out of the building Issue security card contractor card, note information in daily work tracking book and report;
Receive and deliver mail magazines packages to residents or resident&039;s mailbox;
Coordinate with other departments such as accounting, engineering, hygiene and security;
Assist residents/ tenants with temporary residence registration with local authorities if required;
Follow residents’ repair request;
Receive all complaints/ requests from residents and forward to relevant department or report directly to line manager;
Do the cashier’s tasks if required;
Keep tracking of the cases until it is resolved;
Assist residents to call taxi express delivery service;
Verify and confirm the property movement registration in out from residents/ tenants;
Track and update residential information;
Immediately report to the manager or technical department all abnormal phenomena, risks, or insecurity that could cause fire explosion;
Provide basic project information if required;
Support residents/ tenants to register water usage norms;
Receive and timely transfer external phone calls to the individual or department involved;

Report:

Daily checklist for front office;
Daily task notes;

Other tasks:

Perform all other duties assigned by line manager;
Coordinate with other departments in daily activities and events, etc;

Efficiently handling information while using the phone.
An attractive and vibrant appearance, demonstrating professionalism
Minimum 1 year of experience in the fields of archiving, administration, or reception.
English is a must (Advanced in communication), Japanese proficiency is advantageous
Honest, careful, meticulous, hardworking, and working with a high sense of responsibility.
Proficient in office computer skills (Word, Excel, PowerPoint).
Completed college and university degrees in fields related to administration, human resources, and hospitality management.

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Cập nhật gần nhất lúc: 2024-06-05 07:35:03