Front Desk Receptionist (Office Building)

SCOPE OF WORK:
Customer Service Officer will be overall responsible for the day to day operations of the counter area as well as front office area Customer Service Officer is the connection between residents and property managers;
Daily tasks:

Verify and confirm the property movement registration in out from residents/ tenants;
Coordinate with other departments such as accounting, engineering, hygiene and security;
Follow residents’ repair request;
Receive and timely transfer external phone calls to the individual or department involved;
Keep tracking of the cases until it is resolved;
Receive all complaints/ requests from residents and forward to relevant department or report directly to line manager;
Do the cashier’s tasks if required;
Immediately report to the manager or technical department all abnormal phenomena, risks, or insecurity that could cause fire explosion;
Maintain clean and tidy workplace;
Provide basic project information if required;
Receive and deliver mail magazines packages to residents or resident&039;s mailbox;
Control guests in and out of the building Issue security card contractor card, note information in daily work tracking book and report;
Assist residents to call taxi express delivery service;
Support residents/ tenants to register water usage norms;
Track and update residential information;
Assist residents/ tenants with temporary residence registration with local authorities if required;

Report:

Daily task notes;
Daily checklist for front office;

Other tasks:

Coordinate with other departments in daily activities and events, etc;
Perform all other duties assigned by line manager;

Honest, careful, meticulous, hardworking, and working with a high sense of responsibility.
Proficient in office computer skills (Word, Excel, PowerPoint).
English is a must (Advanced in communication),Japanese proficiency is advantageous
Minimum 1 year of experience in the fields of archiving, administration, or reception.
An attractive and vibrant appearance, demonstrating professionalism
Efficiently handling information while using the phone.
Completed college and university degrees in fields related to administration, human resources, and hospitality management.

- Đào tạo
- Phụ cấp thâm niên
- Laptop
- Đồng phục
- Nghỉ phép năm
- Chế độ bảo hiểm
- Chăm sóc sức khỏe
- Du Lịch
- Chế độ thưởng

Cập nhật gần nhất lúc: 2024-06-06 09:25:02