Front Desk Receptionist (Office Building)

SCOPE OF WORK:
Customer Service Officer will be overall responsible for the day to day operations of the counter area as well as front office area Customer Service Officer is the connection between residents and property managers;
Daily tasks:

Control guests in and out of the building Issue security card contractor card, note information in daily work tracking book and report;
Assist residents/ tenants with temporary residence registration with local authorities if required;
Immediately report to the manager or technical department all abnormal phenomena, risks, or insecurity that could cause fire explosion;
Follow residents’ repair request;
Support residents/ tenants to register water usage norms;
Receive all complaints/ requests from residents and forward to relevant department or report directly to line manager;
Track and update residential information;
Maintain clean and tidy workplace;
Keep tracking of the cases until it is resolved;
Verify and confirm the property movement registration in out from residents/ tenants;
Receive and deliver mail magazines packages to residents or resident&039;s mailbox;
Receive and timely transfer external phone calls to the individual or department involved;
Do the cashier’s tasks if required;
Provide basic project information if required;
Coordinate with other departments such as accounting, engineering, hygiene and security;
Assist residents to call taxi express delivery service;

Report:

Daily task notes;
Daily checklist for front office;

Other tasks:

Perform all other duties assigned by line manager;
Coordinate with other departments in daily activities and events, etc;

Proficient in office computer skills (Word, Excel, PowerPoint).
An attractive and vibrant appearance, demonstrating professionalism
English is a must (Advanced in communication), Japanese proficiency is advantageous
Completed college and university degrees in fields related to administration, human resources, and hospitality management.
Honest, careful, meticulous, hardworking, and working with a high sense of responsibility.
Efficiently handling information while using the phone.
Minimum 1 year of experience in the fields of archiving, administration, or reception.

Laptop, Chế độ bảo hiểm, Du Lịch, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Phụ cấp thâm niên, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-09-06 12:50:02