Front Desk Supervisor

• Conducts shift briefings to ensure hotel activities and operational requirements are known
• Supervise front office operations during assigned shift including:
Maintenance of information about local events
Supervise group bookings
Supervise the use of he public address system
Assisting with serious complaints
Compile occupancy statistics
Maintenance of guest information
• Supervise cashiering activities during shift including:
Carry out debtor control
Instructing staff in cash security procedures
Cash handling and banking procedure
Prepare reports
Instructing staff in credit policies and facilities
Supervise the cashiering system
Dealing with irregular payments
• Works with Superior and Human Resources on manpower planning and management needs
• Works with Superior and Director of Finance in the preparation and management of the Department’s budget.

Required Skills –
• Proficient in the use of Microsoft Office and Front Office System
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Problem solving and organizational abilities
Qualifications –
• Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
Experience –
• 1 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

- Monthly service Charge
- Full Insurance policy per current labor law.
- Hotel&039;s Activity
- Other benefits per Vietnam labor law.
- Duty Meals
- Annual Health Check
- Accident Insurance 24/7
- Participating job training, skill training by international hotel standards.
- Uniform & Laundry
- 14 Annual Leave/Year

Cập nhật gần nhất lúc: 2024-04-03 13:38:52