Front Office Coordinator/ Nhân viên điều phối lễ tân

• Daily in charge of VAT issuing for all check out guests
• Ensure personnel information and all supporting administration for each colleagues such as new comer, on boarding preparation
• Support Front Desk agent to update Guest Profile, especially Vietnamese guest with details address for daily immigration report purposes
• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
• Preview VIP next day arrivals, ensuring that those with special requests and those accorded special status by hotel are highlight to Management and necessary related functions are actions
• Monitoring operational supplies, stationary, and storekeeping to support smooth operation
• Familiar with the hotel’s policies and procedures, product, service, rates, special events, city and local information and promotes whenever possible
• Review daily VIP arrivals to prepare for relevant welcome amenities and special requests
• Perform any other duties that assign by the management from time to time.
• Follow up and coordination with HR regards to monthly training report, HR activities and project
• Manage stock of forms, collaterals and ensure they represent in line with hotel standards, prepare requisitions for amenities on a timely basis (project, Movie Calendar, payment for Pianist, Netflix….)
• Cadena, WOT update in timely basis
• Liaise with other departments and necessary outside contracts to ensure excellent service delivery
• Prepare and submit monthly report including Taxi expenses report, Immigration report to Tourism Department, Upselling report…
• Other duty may assign by DM, AFOM, FOM, DOR

Required Skills:

Proficient in the use of Microsoft Office and Front Office System
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Must speak fluent English. Other languages preferred.

Qualifications:
High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
Experience:
1 year experience in guest / customer service, or an equivalent combination of education and experience.

International training opportunities and career development
Dynamic and international working environment
Other benefits as per Hotel policies
Competitive salary and benefits package

Cập nhật gần nhất lúc: 2024-08-14 18:35:02