Front Office - Guest Service Supervisor

Be responsible for the smooth and efficient operations of the Front Desk to maximize guest satisfaction from the point of check in to check out.
Be accountable for the work performance of the Front Desk team including ensuring the main targets set out by Management met: Up- selling, Social Media Reviews, Guest Comment Cards.
Provide training, coaching and counseling to Front Desk associates.
Provide courteous and efficient service and if possible, respond to each and every guest request professionally and tactfully.
Give guest complete and immediate attention to any complaint and request.
Utilize the Property Management System (Opera), Key Card System, Passport Scanner, POS System, and maintain computer discipline at all times.
Be knowledgeable about daily hotel operations, room information, and other services.
Strictly follow all cash handling and banking procedures.
Perform guest registration, room assignment and accommodate special requests of all guests.
Perform check- in and check- out for guests in accordance with hotel standards.
Handle guest requests in professional manner, record accordingly and coordinate with other departments to ensure seamless services.
Report to the shift Supervisor or Duty Manager of guest complaints immediately. However, make efforts in handling minor complaints so as not to cause delays to the guest service at the Front Desk.
Check in guests accordingly to procedure. Registration form is to be filled out. All check- in must be updated in the system as soon as possible. All billing and special instruction to be clearly stated. All check- in is to be handled promptly and check- out must not short but efficient.
Handle room key cards accordingly to the procedure. Always monitor and recheck for security reasons.
Prepare for the arrival of individuals and groups (Reg. Card, Key Holder, Message, etc.)
Accountable for all mounts received and ensure that all amounts are properly remitted to the General cashier in line with the Standard Operating Procedures.
Complete reports at the end of the shift and attach all necessary supporting documents before submitting them to Accounting department.
Draw up all Front Office related reports on a regular basis.
Perform other tasks assigned by Duty Manager and Upper Management.

QUALIFICATIONS AND REQUIREMENTS
Diploma in Hotel Management or related discipline, Bachelor’s degree preferred.
Good command of English and Vietnamese.
Open- mindedness.
Extensive knowledge of Opera system and POS software and Computer skills
At least three years’ experience as a Front Desk Captain/Shift Leader or Senior Guest Service Agent in luxury hotels and/or resorts or equivalent.
Good interpersonal skills.

- Uniform, Laundry service is provided by Hotel
- Team building activities.
- Other benefits according to Company&039;s policy.
- International working environment and friendly teammates.
- 2 months of probation with full salary & service charge.
- Annual Summer Outing/Health checkup
- Delicious and nutritious meal at Hotel&039;s Staff Cafeteria
- Accident insurance 24/24

Cập nhật gần nhất lúc: 2024-03-25 15:20:12