Front Office Manager

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Ensures employee recognition is taking place on all shifts.
Supervises and manages employees. Managing all day- to- day operations.
Establishes and maintains open, collaborative relationships with employees.

Manages day- to- day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfac
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Strives to improve service performance.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Handles guest problems and complaints effectively.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback and individual coaching when needed.
Provides service that are above and beyond for customer satisfaction and retention.
Serves as a role model to demonstrate appropriate behaviors.

Implements the customer recognition/service program, communicating and ensuring the process.
Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
Ensures compliance with all Front Office policies, standards and procedures.

REQUIREMENT

Minimum 5 years experience in the guest services, front desk, or related professional area.
BA from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.

Periodic health check | Accident insurance 24/7
05 working days | 02 days off per week
Discounted rates apply when using services at properties
Competitive salary | 13th salary month
Uniforms and nutritious meals in shifts are provided by the Hotel | Free parking for motorbikes and cars
Attractive remuneration packages
National and international training courses
Participating in ultimate phenomenal activities for employees
Opportunity to grow career at the most luxurious 5- star hotel group in the world.

Cập nhật gần nhất lúc: 2024-04-09 15:35:28