Front Office Manager

The Front Office Manager has overall responsibility for supervising Guest Service Agents, Night Auditors, and bell staff to ensure total guest satisfaction. Provide
guidance and direction to all associates to ensure they are adhering to all hotel policies, standards, procedures and regulations. The ability to perform all front office functions both quickly and efficiently along with functioning as a technical department resource and providing training new hires. Assist the Department Heads in all areas to ensure smooth, efficient operations.
Understand, interrupters, and explain all departmental SOP’s . Organize and prioritize daily work; monitor progress against schedule and business demands; manage own time and time of the department. Express facts, ideas, and messages to others in a clear, concise, and organized manner that is easily understood. Successfully manage stress, anxiety, and pressure associated with tight deadlines, heavy workload, and hotel emergency situations. Anticipate the needs of guests; display an open, friendly, courteous, and approachable demeanor to guests; proactively engage guests to provide quality service; maintain a positive and enthusiastic attitude toward guest service. Clearly and effectively express ideas, facts, and messages verbally to others. Communicate goals; motivate and guide team members towards goal accomplishment; understand and provide clear explanation of job requirements and performance expectations;

Good problem solving, good communication skills and interpersonal skills
Fluently English and Vietnamese speaking.
Diploma or Degree in Hospitality or Tourism Management
Minimum 2 years experience working at same position

Develop your talent through learning program via Radisson Academy
Opportunity to grow within your property and across the world.
Competitive salary, accommodation, good benefit
Ability to contribute to community by responsible business and make a difference
Work in professional environment with RHG&039;s international brand standards

Cập nhật gần nhất lúc: 2024-06-05 10:40:02