Front Office Manager

TASKS OVERVIEWING

•Being responsible for all daily activities of resort’s accommodation

•Directly participating in organizing plans and operating department’s tasks

TASKS CLARIFYING

•Directing the activities of Front Office and Housekeeping Department to make sure that all work smoothly, based on set standard procedures, especially making up room, making reservation, checking – in procedures, …

•Ensuring the implementation and development of guest relation in the resort

•Ensuring that the number of staffs can handle all tasks in work shift; ensuring that the subordinates are qualified to fulfill the job requirements

•Being responsible for giving solutions for the conflicts, situations between Front Office and House Keeping Department; solving serious guest complaints about resort’s accommodation service

•Assisting in making decisions, development strategies for whole resort and activities for accommodation in particular

•Setting up working processes, room service quality management based on resort standard

•Following the statistics; periodically or irregularly reporting sales, expected daily/ weekly/ monthly occupancy to the Board of Managers

•Being responsible for department’s budget; planning and balancing revenue – expenditure for accommodation segment to ensure the highest revenue for resort and lowest cost for department

•Planning activities, implementing specific works for events to welcome and serve VIP, VVIP guests of the resort

•Proposing initiatives to improve business, service quality, and save costs

•Making revenue reports and task reports of the department

•Organizing training programs to foster and improve professional skills for staffs

•Participating Department Head’s meetings

•Evaluating annual performance of all management levels under responsibility; setting goals and making sure that evaluation is conducted absolutely

•Performing other tasks assigned by superior

•Graduating from university and majoring in guest service

•Having degrees and certificates related to the profession

•Being fluent in English; being able to using other language

•Having at least 2 years working experience as the same position in 4 – 5 stars hotel/ resort

- Competitive salary range/ Lương cạnh tranh

Cập nhật gần nhất lúc: 2023-02-08 18:20:19