Front Office Manager

- Manage the day to day operations of Front Office Department including front desk, guest service, airport service, call center, concierge & transportation service.

- Ensure the Front Office team to provide professional, heartwarming and friendly service to the guests.

- Deal efficiently with complaints and have a solid customer service approach

- Participate in staff selection, training, counseling and recognition programs to maximize performance standards and to adhere to guest service standards in order to maximize guest satisfaction

- The detailed job description will be discussed in the interview with the Management Board.

- University/ College Degree in related job field or equivalent certificates/ diplomas.

- Fluent English and basic/ communicative foreign language (French, Chinese, Russian).

- Proficient using Microsoft Office and Property Management System.

- Knowledge & Professional Skill in the required field, Leadership & Management Skill, Staff – Motivation Skill, Problem solving Skill, Customer Service Skill, Effective Communication Skill.

- Be organized, detail oriented, dynamic, creative & passionate in leading, working & developing team members; have good attitude, team work building rapport, positive thinking and take challenges to work under pressure with can-do commitment.

- Opportunity & challenges to contribute in a large, world-class & professional working environment as well as to develop in pioneering the establishment of a chain of other hospitality properties in Hung Thinh Corp.

- Welfare regimes and regulations on rights and responsibilities are clear and transparent.