Front Office Manager cum Facilitator/ Trưởng BP Tiền Sảnh kiêm Giảng viên

Imparting on students how to efficiently allocate rooms for expected arrivals after checking the guest’s preferences and manage special requests
Being able to impart proper methods and tips on how to control cash transactions at the front desk and the importance of maintaining complete responsibility for personal bank as specified by hotel bank agreement policy
Taking up operational duties assigned by Director of Operations
Managing and leading FO operations on daily basis
Imparting the importance on how to build strong relationships and liaise with all other departments
Training on how to resolve customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
Training students on efficient facilitation of Check – in/Check out process
Maintaining good order and discipline amongst students under one’s care and safeguarding their health and safety at all times
Delivering VET by EHL training programs in Front Office subjects to students of various levels and backgrounds
Coaching, training and developing FO ambassadors
Being responsible for daily report, budgeting and forecasting of Front Office department and decision making related to customer service strategies
Participating in In- Service education and training courses as well as in continuing professional development opportunities, and taking part in action research exercises
Training on how to tackle/resolve operational issues/problems and coach the front desk team members to ensure a quality operation
Observing and maintaining grooming standard of FO ambassadors while on duty
Transmitting ‘Best Practices’ like cross checking of all billing instructions/guest details are correctly updated
Imparting the importance of outstanding customer care at all times
Share selling techniques to sell room nights, how to increase occupancy and basic revenue management
Being able to teach correct telephone standards and in- person inquiries regarding reservations and guest handling
Leading by example in customer service excellence, beyond training duties

Creative thinker with the ability to work on own initiative and iterate best practices
High levels of interaction with all others, teaching and training
Bachelor’s degree in Hospitality, Business Administration, Education or relevant
High degree of stamina, agility, flexibility and attention to details
Computer proficient and extensive use in software programs, such as: Opera, Fedelio, and other world Class Property Management System, Microsoft Office, Learning Management System and document control
02+ years’ experience in Front Office Manager / Customer Service Manager or similar role, with pre – opening experience is a plus
Hospitality mindset, positive attitude
Excellent written and verbal communication skills (verbal, written and comprehension) in both Vietnamese and English, other languages a plus

Tham gia Công đoàn và hưởng quyền lợi từ quỹ công đoàn của công ty.
12- 15 ngày nghỉ phép/ năm
Tiền thưởng phí phục vụ hàng tháng và Thưởng lương tháng 13 dựa trên doanh thu công ty.
Được tham gia các lớp huấn luyện kĩ năng nghiệp vụ nâng cao trình độ tay nghề.
Quà vào ngày sinh nhật
Tiền thưởng các ngày Lễ lớn trong năm
Hỗ trợ lưu trú Ký túc xá/Phụ cấp ăn ca/ Phụ cấp điện thoại (Có điều kiện)
Đóng các loại Bảo hiểm 100% trên lương.
Mức lương canh tranh
Đào tạo tiếng anh nghề khách sạn theo tiêu chuẩn của EHL Thụy Sĩ.

Cập nhật gần nhất lúc: 2025-06-28 13:15:02