Front Office Manager - Park Hyatt Phu Quoc - Pre-opening stage

Scope and General Purpose of Job: Supervision of all Front Office & Guest Services Only
· Sound experience as an Assistant Front Office Manager is preferred, and strong knowledge of systems, Global auditing, and technology systems
· Maximizes associate productivity through the use of multi- skilling, multi- tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
· Ensures that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are pre- blocked in advance, that Housekeeping is notified and that each room is prepared with the appropriate welcome amenities.
· Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
· Conducts frequent and thorough inspections of guest rooms and Rooms areas in general together with the Housekeeping Manager/ Executive Housekeeper
· This opportunity is open to an emerging leader within the Front Office.
· Implements consistent guest recognition programmes and maintains a relevant guest history database.
· Responsible to: Director of Rooms
· Maintains positive guest and colleague interactions with good working relationships.
· Personally and frequently verifies that guests are receiving the best possible service during check- in and check- out.
· Conducts regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.
· Ensures that Front Office associates also provide excellent service to internal customers as appropriate.
· Manages and oversees the preparation and updates of the Front Office Departmental Operations Manual.
· Works closely with the Housekeeping and Engineering Departments to block rooms as necessary for maintenance.
· Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

The position is open for Vietnamese only.
3 years of experience in the same position in Luxury resort and urban city.
Excellent English and Vietnamese communication skills, both in written and oral.
Minimum requirements
Pre- opening experience is preferable.
Bachelor&039;s degree in Hospitality Management.

3 meals per day including days off…./ Cung cấp 3 bữa ăn mỗi ngày kể cả ngày nghỉ
Pre- opening allowace/ Phụ cấp cho giai đoạn tiền mở cửa
Annual home leave allowance/ Hỗ trợ chi phí trợ cấp thăm nhà hàng năm
Service charge allowance during pre- opening/ Hỗ trợ phụ cấp phí phục vụ trong giai đoạn tiền mở cửa
15 annual leave/ 15 ngày phép năm
Staff accommodation/ được cung cấp nhà ở tại Nhà nhân viên
Relocation allowance/ Hỗ trợ chi phí trợ cấp đi lại khi nhận việc
Attractive salary/ Mức lương hấp dẫn
12 complimentary rooms at Hyatt properties around the world/ được trải nghiệm 12 đêm phòng miễn phí tại các khách sạn của tập đoàn Hyatt
Social and Health insurance as per local law/ Bảo hiểm y tế và bảo hiểm xã hội theo luật lao động
Training and developing plan/ Chương trình đào tạo và phát triển

Cập nhật gần nhất lúc: 2026-01-04 21:20:02