Front Office Manager (Quản lý Tiền sảnh)

Perform any other duties.
Develop high quality relationship with guest.
Drive upselling, VIPs , guest data and loyalty programs.
Supports, trains, supervises Front Office: Guest Relation, Cashier, Club Lounge, Concierge team
Monitor front office personnel to ensure guests receive prompt, cordial attention.
Conforms to and enforce policies and procedures as laid down by ACCOR and the Hotel in order to achieve the highest levels of uniformity and guest service.
Supervise the FO team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
Ensures that the guest journey runs smoothly and timely

Have strong ability to handle and drive Guest experience
Ability to multi- task and work in a high- volume atmosphere.
Proven working experience as an FOM or relevant experience.
Strong leadership skills
Anticipation in organization efficiency
Excellent problem- solving ,interpersonal and communication skills
Required language(s): Fluent in Vietnamese and English (additional language will be an advantage)
Able to manage the operation, provide training and procedure
Fluent in English both written and oral
Professional appearance and able to work under pressure
Remain positive, focus and creative
Excellent knowledge of Guest service, Opera system

Opportunity to grow within your property and across the world
Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.
Employee benefit card offering discounted rates in Accor Hotels worldwide.
Develop your talent through learning programs by Academy Accor.
Joining an experienced team, working in one of Viet Nam&039;s most famous tourist cities
Attractive local package

Cập nhật gần nhất lúc: 2024-08-06 02:55:02