Front Office Manager/Trưởng bộ phận Tiền sảnh

Encourages and builds mutual trust, respect, and cooperation among team members.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Establishes and maintains open, collaborative relationships with employees.
Ensures employee recognition is taking place on all shifts.
Supervises and manages employees. Managing all day- to- day operations.

MONITORING AND SUPPORTING PROGRESS TOWARD GUEST SERVICES AND FRONT DESK GOALS

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Strives to improve service performance.
Manages day- to- day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfac

ENSURING EXCEPTIONAL CUSTOMER SERVICE

Provides service that are above and beyond for customer satisfaction and retention.
Serves as a role model to demonstrate appropriate behaviors.
Handles guest problems and complaints effectively.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback and individual coaching when needed.

MANAGING PROJECTS AND POLICIES

Ensures compliance with all Front Office policies, standards and procedures.
Implements the customer recognition/service program, communicating and ensuring the process.
Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Minimum 5 years experience in the guest services, front desk, or related professional area.
BA from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.

Discounted rates apply when using services at properties
05 working days | 02 days off per week
Periodic health check | Accident insurance 24/7
Uniforms and nutritious meals in shifts are provided by the Hotel | Free parking for motorbikes and cars
National and international training courses
Participating in ultimate phenomenal activities for employees
Attractive remuneration packages
Opportunity to grow career at the most luxurious 5- star hotel group in the world.
Competitive salary | 13th salary month

Cập nhật gần nhất lúc: 2024-07-19 16:45:02