Front Office Manager

PRIMARY RESPONSIBILITIES:
• Supports and determines training programs and prepares an annual training plan. Works with Training Manager to have an active ongoing training plan in progress.
• To be familiar with emergency procedures of the hotel.
• Holds monthly, staff meetings with minutes taken and submitted to concerned persons.
• Reviews VIP and arrival lists.
• Arranges for special services.
• Monitors credit policies and audits daily credit report on guest rooms where needed.
• Coordinates with in- house Engineering and Housekeeping to ensure that there is a maximum number of rooms available for sales at a given time.
• Answers inquiries pertaining to hotel policies and services.
• Prepares reports as required.
• Works with Reservations to assist the control of opened and closed dates, availability and condition of rooms and suites, and guest arrival patterns.
• Ensures high standards of service at all time.
• Maintains good relationship with guests and staff.
• Maximizes occupancy and average rate at all time.
• Performs other duties as assigned by supervisor.
• Handles guest complaints professionally.
• Reviews arrival lists and pre- set the VIP guests with GM and EAM.
• Observes and analyzes competitive hotels.
• Participates in yearly forecasting and budgeting with senior management.
• Develops employee recognition programs for his/her operating areas.
• Maintains a good relationship with travel agents and tour operators.
• Interacting with clients, guests, and VIPs in the lobby. Making sure guests’ are satisfied with the hotel services and provide immediate resolutions or assistances.
• Assists in recruiting and selecting staff.
• Reports to the senior management regarding to unusual events (revenue, occupancy and guest complaints).
• Analyzes revenue and expenses results monthly.
• Ensures daily manager log- book is maintained.
• Complies with company policies and standards.
• Closely coordinates room availability with the Director of Sales.
• Makes decisions regarding over- booking based on the hotel policies and standards in consultation with EAM.
• Ensures a high quality of secretarial service at the Business Center.
ADMINISTRATIVE RESPONSIBILITIES
• Manages time effectively by meeting deadlines on time.
• Acknowledges and screens daily work schedule.
• Administers personnel action on leaves & overtime requests, disciplinary actions and commendation.
• Communicates effectively with guests, subordinates, immediate supervisors and other section heads.
• Completes the profit and capital expenditure budget effectively and timely.
• Establishes two- way communication with related departments.
• Conducts daily briefing and de- briefing to heads of concerned sections.
• Proposes an effective duty to ensure sufficiency of manpower in accordance to volume of business.
• Identifies and solves problems in a professional manner.

• Minimum of 8 years in Front Office experience in a similar capacity preferably in a 5star class environment.
• Knowledgeable in Front Office Operations.
• Possess professional disposition with excellent interpersonal skills.
• Have excellent English communication skills both in written and spoken.
• Minimum education of Bachelor degree in Hotel Management or relevant discipline.

- Candidate benefits: discuss in the interview .

Cập nhật gần nhất lúc: 2024-06-19 18:35:04