Front Office Manager

- Ensure all Front Office team member are fully aware of most current benefits of the hotel programs and offers, in order to promote to the guests.
- Conduct regular room and floor inspections to ensure quality standards, complete necessary engineering job order or housekeeping cleaning requests and monitor the results.
- Be responsible for ensuring a consistently high standard of customer service within Front Office, and also always maximize the room revenue and profit through commercial management.
- Ensure Front Office operates with a sales attitude, and all personnel are aware of sales opportunities with the hotel which will assist with the maximization of revenue.
- Develop departmental training and activities in order to continuously improve subordinate skills and knowledge.
- Ensure that all guests experiencing a problem receive an appropriate response, any promised compensation is delivered and all guests receive appropriate follow up in a timely and professional manner.
- Maintain excellent communication within the department and among the other departments.
- Clarify duties and responsibilities of Front Office personnel and ensuring that workflow is in logical order.

- Bachelor degree in Hotel Management, or related fields.
- TEAM SPIRIT
- Strong in driving results and problem solving skills.
- Excellent oral and written English communication.
- Hotel pre- opening experience is a plus.
- Strong in inter- personality skill and outgoing, friendly.
- High sense of responsibility and integrity.
- POSITIVE ATTITUDE
- At least 3 year experience in Front Office management in international hotels.

Salary and Allowances
Home Visit allowance
Full Salary & monthly Service Charge in probation period.
Support to relocation allowance by ranks.
Meal allowance in probationary period.
Benefits
Support shuttle bus to Hotel.
Supported housing staff with full amenities and entertainment area.
International working environment, join courses of Hotel Standard
Support for 2 meals during the work shift.
Uniforms are provided according to Hotel standards.
Insurance policy
Healthcare insurance
Insurance according to the provisions of Labor law

Cập nhật gần nhất lúc: 2024-07-30 23:50:04