Gives guidance to all staff in their professional development so as to prepare them for advancement opportunities.
Compile statistics for Front Office & Guest Experiences and provide reports relating to those areas
Interacts with guests regularly to obtain feedback on ways to improve the hotel’s services and facilities.
Design/Propose new ideas for guest experiences including resort activities
Ensures maximum sale of rooms & tours at highest possible rates & daily.
Ensures that standards, policies, procedures are clearly understood and followed through.
Responsible for the proper, efficient and profitable functioning of the Front Office & Guest Experiences which includes Front Desk, Reservation, Activites inside and outside of the hotel
Responsible for maximise the guest experiences in the resort including resort activites and excursion in and around the island.
Ensures that the established quality standard and a high level of work performance are maintained.
Develops training programs for his/her department.
Maintain knowledge of credit policies and procedures and liaise closely with Accounting Department to ensure that credit procedures are properly carried out
Conduct comprehensive monthly departmental meeting to include a review of procedures and events which warrants special handling and detailed information
Motivates and ensures staff perform to the high service level required, maximising total customer satisfaction.
Clarifies duties and responsibilities of Front Office & Guest Experiences personnel and ensures that work flows are in logical order.
Sets up manning standards in Front Office & Guest Experiences
Reviews future reservations/occupancies with the Sale Department to maximise room’s yield..

2 years experiences in 5 stars international beach resort chain, Villas style preferred
4 skills of English communication

Candidates will be provided with job details during interview

Cập nhật gần nhất lúc: 2024-08-30 14:20:03