Front Office Supervisor

- Other duties as assigned by the Front Office Manager
- Takes responsibility in the absence of the Front Office Manager
- Ensure Outstanding customer care at all times.
- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
- Maintains a friendly, cheerful and courteous demeanour at all times.
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
- Build strong relationships and liaise with all other department&039;s especially housekeeping, sales etc.
- Ensure Front office log book and hotel log book is always updated and actioned upon.
- Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
- Assist all departments in servicing the guests during high volume periods.
- Allocate rooms to expected arrivals after checking the guests preferences and special requests.
- Cross Check all billing instructions are correctly updated
- Responds to telephone and in- person inquiries regarding reservations, hotel information and guest concerns.
- Participate in hotel committees and task force assignments.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
- Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
- Supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Performs other duties as assigned, requested or deemed necessary by management.
- Adhere to company credit limit / floor limit policies.
- Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.

- Good inter¬personality skills and outgoing, friendly.
- Second foreign language is an advantage.
- Extensive knowledge of the hotel, its services and facilities.
- General knowledge of the city where hotel is located and its attractions.
- At least 1 year experience in front office as supervisory position.
- Good command of Microsoft Office tools.
- Strong in English communication skills and ability of speaking.

Cập nhật gần nhất lúc: 2024-04-03 11:00:29