Front Office Supervisor / Giám sát bộ phận Lễ tân (Urgent)

Địa điểm làm việc:
01 Vị trí làm việc tại Khách sạn Peridot Gallery Classic- 52 Bát Sứ, Hoàn Kiếm, Hà Nội;
01 Vị trí làm việc tại Khách sạn Peridot Grand Luxury Boutique- 33 Đường Thành, Hoàn Kiếm, Hà Nội
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
• Respond to telephone and in- person inquiries regarding reservations, hotel information and guest concerns.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
• Maintain a friendly, cheerful and courteous demeanor at all times.
• Ensure outstanding customer care at all times.
• Check all billing instructions are correctly updated
• Arrange FO staff’s shift; supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Other task assigned by Hotel manager & FOM
• Control cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

• Full of energy, confidence, and good work ethic
• Good communication and customer service
• Fluent in English
• Knowledge of customer service, problems- solving
• 2- year experience in the same position
• Fluent in English, other languages is a bonus

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Cập nhật gần nhất lúc: 2024-03-08 11:35:24