Front Office Supervisor /Giám Sát Lễ Tân

- Supervise the guest service agents, ensuring the correct sequence of events for proper registration and checkout of guests.
- Issue key to and control entrance of safety deposit boxes.
- Maintain all front desk related equipment and a par stock of supplies.
- Assign specific tasks to front desk agents relative to credit, missing addresses, registration bucket maintenance, registration cards, posting charges, and overall cleanliness and organization of the front desk.
- Register guests into the computer, verifying reservation, address, and credit information.
- Cash checks and exchange currency for guests.
- Provide ongoing training and support to front desk agents.
- Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily.
- Post miscellaneous charges as requested.
* Benefits
- Competitive salary & benefits
- Training & development opportunities in an international resort environment
- Accomodation, meals, benefits are available

- Bachelor’s Degree or Diploma in Hotel Management or related field
- 4 years related experience, including supervisory experience, or an equivalent combination of education and experience.
- Leadership Skills.
- Problem solving, reasoning, motivating, organizational and training abilities.
- Good communication and writing skills.

Cập nhật gần nhất lúc: 2024-04-03 11:51:53