Front Office Supervisor (Giám Sát Lễ Tân )

Maintenance of information about local events o Compile occupancy statistics
Conducts shift briefings to ensure hotel activities and operational requirements are known Provides input for Front Office meetings.
Supervise front office operations during assigned shift including: o Maintenance of guest information
Supervise the use of he public address system o Supervise group bookings
Assisting with serious complaints with immediate report to the manager on duty Supervise cashiering activities during shift including:
Works with Superior and Human Resources on manpower planning and management needs
Prepare reports
Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats
Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
Conversant with emergency evacuation and fire procedures
Cash handling and banking procedure o Dealing with irregular payments
Perform any other task assigned based on Hotel needs or requirements.
Supervise the cashiering system
Instructing staff in credit policies and facilities o Instructing staff in cash security procedures o Carry out debtor control

- Proficient in the use of Microsoft Office and OPERA Problem solving and organizational abilities
- 1 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company

- Professional working environment / Môi trường làm việc chuyên nghiệp.
- Develop your talent through learning program by Academy Accor.
- Free shuttle from Da Nang city / Xe đưa đón từ trung tâm TP Đà Nẵng.
- Ability to contribute to local community and make a diffference through our Corporate Social Responsiblity activities, like Planet 21.
- Employee benefit card offfering disscounted rates in Accor Hotels Worldwide.
- Oppotunity to grow within your property and across the world.
- Opportunity to access variety of training programs conducted by the Hotel & Group / Cơ hội tiếp cận đa dạng các chương trình đào tạo do Khách sạn & Tập đoàn tiến hành.
Allowance.
Insurrance Suncare.
Off 1.5 days/ week.

Cập nhật gần nhất lúc: 2024-08-15 16:50:02