Front Office Supervisor | Giám Sát Tiền Sảnh

Coordinate with Housekeeping and Engineering to ensure villa readiness for arrivals.Support Hosts in handling guest requests, complaints, and inquiries to ensure satisfaction.Ensure all operational areas (Welcome Sala, vehicles, reception desk) are ready daily with sufficient supplies.Update Airport Representatives on pickups and guest info; inform GEMs and Receptionists of VIPs and special events.Promote upselling techniques and ensure team knowledge of resort services, promotions, and packages.Monitor billing issues, bookings, and transactions with accuracy and transparency.Conduct short trainings and SOP reviews for the Front Office team.Assist with admin tasks: scheduling, payroll, and purchasing.Maintain hygiene standards and support GEM duties when needed.Provide leadership, coaching, and support to Hosts and ensure smooth team operations.

Strong English communication skills, both written and spoken.
Eager to learn, hardworking, and adaptable under pressure.
High school diploma required; hospitality degree preferred.
Solid knowledge of Front Office procedures.
Proficient in Opera PMS and POS systems.
Capable of training and supervising team members; effective communicator with guests and management.
Flexible with working hours, including overtime when necessary.

100% salary in 2- month probation Social Insurance on 100% salary Annual Home leave ticket support Accommodation provided Uniforms and Laundry Service provided Relocation allowance to all positions provided 24/7 personal accident enrolled from starting date Duty Meals and Transportation provided 2,400,000 VND monthly allowance Worldwide learning & Career Development with Six Senses & IHG

Cập nhật gần nhất lúc: 2025-06-17 07:05:03