Front Officer Supervisor

Communicates with partnering departments and peers to achieve superior customer satisfaction and efficient utilization of manpower and facilities.
Trains, motivate, and provide on- going communication to staff to deliver first- class service with unmatched elegance and professionalism while promoting a culture of accountability.
Execute training programs and tools at Front Desk that addresses room availability, revenue, rate and selling strategies that can maximize occupancy.
Creates and maintains a refined yet welcoming guest registration experience, efficient and accurate cashiering functions and exceeds guests expressed and unexpressed needs.
Ensures all activities performed within the department are in accordance with the company’s business objectives, and established safety and security standards.
Oversee facility and equipment in the responsible areas to make sure they are in complete working order.
Maintains close work relationships with other departments and their leaders to promote feedback, cross training and efficient operations.
Proactively communicates guidelines for staff that shapes the unparalleled standards expected.
Produces regular and special reports; maintains required records and files.
Make certain that areas of accountability are executed in uncompromised levels. Proper utilization of resources is a must.
Engaging leadership that inspires and empowers the Front Desk staff.
Positively collaborates and communicates proactively with Housekeeping and other departments regarding daily arrivals, VIPs, special requests, group needs, check outs and other guest needs that might arise.

One – Two years experience working required.
Microsoft Office knowledge required.
Solid and professional communication skills, both oral and written.
Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally.Fluent in English is encouraged.
College degree is required and Higher Education is preferred.
One year department experience preferred.
Capacity to foster productive relations with peers and assure teamwork is the prevailing way to do business.
Organized, can multi- task, good problem solving skills and detail- oriented.
Must present a well- groomed appearance.

Chế độ bảo hiểm, Xe đưa đón, Đồng phục, Chăm sóc sức khỏe, Đào tạo, Nghỉ phép năm

Cập nhật gần nhất lúc: 2025-10-19 21:15:03