Frontend Technical Support (Remote/Freelance)

1. Key Responsibilities

• Utilize Javascript/CSS/HTML to set up and customize our app for customer's stores.


• Troubleshoot technical issues and provides possible resolutions.


• Respond to and follow up on support inquiries by email, chat and phone.


• Support Customer Success team (L1-tier) with technical problems.


• Work closely with Partners to implement their requirements and sustain good partnerships.


• Collaborate with other Dev teams for cross-functional integrations.


• Properly escalate unresolved issues to appropriate internal teams.


• Document technical knowledge in the form of Knowledge base articles.

2. Basic Qualifications

• Strong Technical background in Computer Science, Software Engineering or a related technical field preferred


• Proficient understanding of Javascript, HTML, CSS.


• Proficient English reading and writing skills.


• Good at problem-solving and debugging skills.


• Good logical thinking.


• Pay attention to every detail/aspect of the work.

- Preferred Qualifications:

• Communicate fluently in English.


• Have a track record in e-commerce.

3. Benefits

• 100% remote culture. Live and work from wherever you feel happiest.


• Great chance to improve your expertise/skills and English communication via international exposure.


• Get support and work with talented and friendly members.

4. Working time

• From 6:00pm to 11:00pm, at least 25h/week (From Monday to Sunday, Manager will inform detail weekend's working schedule in the interview).

Cập nhật gần nhất lúc: 2023-03-31 19:15:05