JOB SUMMARY
As a member of the property Human Resources support staff, he/she works with Human Resources employees to carry out the daily activities of the Human Resource Office including oversight of recruitment, total compensation, and training and development. Additionally, he/she focuses on delivering HR services that meet or exceed the needs of employees and enable business success; as well as ensure compliance with all applicable laws, regulations and operating procedures.
JOB SPECIFIC TASKS
Managing Recruitment and Hiring Process
Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures.
Provides subject matter expertise to property managers regarding selection procedures.
Partners with vendor partners to ensure effective advertising efforts are being utilized for open positions in appropriate venues to attract a diverse candidate pool.
Establishes and maintains contact with external recruitment sources.
Performs quality control on candidate identification/selection.
Oversees/monitors candidate identification and selection process.
Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings.
Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed.
Administering and Educating employee Benefits
Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors.
Ensures that the department has the available resources on hand to administer employees.
Attends unemployment hearings and ensures property is properly represented.
Prepares, audits and distributes unemployment claim activity reports to property management.
Managing employee Development
Collaborates with management team to ensure departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job.
Uses all available on the job training tools for employees; supervise on- going training initiatives and conducts training, when appropriate.
Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Ensures attendance by all new hires and participation of the leadership team in training programs
Ensures employees are cross trained to support successful daily operations.
Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture.
Maintaining employee Relations
Utilizes an “open door” policy to acknowledge employee problems or concerns in a timely manner
Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi- Property Director of Human Resources.
Reviews progressive discipline documentation for accuracy and consistency and checks for supportive documentation and is accountable for determining appropriate action.
Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property- wide meetings).
Partners with Loss Prevention to conduct employee accident investigations, as necessary.
Communicates performance expectations in accordance with job descriptions for each position.
Managing Legal and Compliance Practices
Ensures medical records are maintained in a separate, secure and confidential medical file.
Oversees the selection/non- selection and offers processes to ensure proper procedures are followed (e.g., valid reasons for selection/non- selection and applicants receive status notifications).
Manages Workers Compensation claims to ensure appropriate employee care and manage costs.
Conducts periodic claims reviews with the Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims.
Ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensures compliance with the Privacy Act.
Facilitates random, reasonable belief and post- accident drug testing process (in properties where applicable).
Ensures employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time.
Communicates property rules and regulations via the employee handbook.
Ensures all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc.
Represents Human Resources at the property Safety Committee; helps to identify ways to create awareness of the importance of safety in the workplace and decrease accident frequency and severity.
