Administration
• Prepares Official Receipts for all cheques and cash received.
• Prepares bank deposits of all checks and cash, to ensure that all cash collections are deposited intact.
• Keeps and safeguards all contracts and financial documents.
• Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times.
• Prepares and submits such foreign exchange control reports as may be required by local law.
• Prepares the General Cashier’s Daily Report by entering the day’s detailed cash collections and all terms of payments received for review and completion by both Accounts Clerk and Assistant Director of Finance.
Customer Service
• Maintains positive guest and colleague interactions with good working relationships.
• Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
• Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.
Financial
• Verifies all of the day’s noted payments.
• Ensures that the combination to the General Cashier’s safe is not known to anyone other than the General Cashier.
• Summarize the monthly General Cashier’s report to provide the monthly journal entries.
• Forecast of monthly cash flows.
• Counts, together with the witness, cash, checks and credit card vouchers and verifies them to the Front office Clerks- Cashiers’ computerized remittance report details.
• Ensures that encashment of employee’s personal checks and cash advances are made only if they have the approval of both the General Manager and Director of Finance.
• Assists, when required, in carrying out surprise cash counts.
• Deposits payments and ensures adequate supply of house funds and small change for all Office Clerks- Cashiers.
• Reimburses Front Office Clerks- Cashiers for disbursements made by them (due backs).
• Monitors and follows up on all IOU requests and ensure that they are cleared within the stipulated date.
• Secures approval from the Director of Finance or Assistant to update foreign exchange rates at the Front Office according to daily bank information.
• Maintains custody and supports of unclaimed wages.
• Provides Front Office Clerks- Cashiers with required change and to anticipate and plan for extra change for busy weekends or holidays.
• Co- ordinating with credit section for reconciliation of credit card amount
• Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.
• Assist Accounts Payable with the disbursement of cash to suppliers.
• Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
• Prepares and posts all paid payment voucher into the PMS by the month end.
• Collects, with an assigned witness, all Front Office Clerks- Cashiers’ remittance envelopes from the drop- safe and to verify them against the Front Office Clerks- Cashiers’ daily witness sheet.
• Reconciles all cheques and bank drafts submitted to the bank against the pay- in slip and reports to the Finance Manager/Assistant Director of Finance in case of any long unclear bank drafts.
• Disburses petty cash requests and IOUs that have been approved by either the Director of Finance or Assistant Director of Finance.
• Adds and balances house bank daily.
Other Duties
• Is always willing to learn and willing to teach others.
• Ensures that colleagues/employees are always fairly treated without favor or unfair expectations.
• Ensures that all guest and colleague interactions are positive and professional, showing humility and respect to guests, colleagues and all employees.
• Provides guidance, advice, counselling and transparent diplomatic feedback as appropriate.
• Values and preserves very good working relationships.
• Carries out any other reasonable duties and responsibilities as assigned.
• Reads the hotel&039;s Employee Handbook and have an understanding of and adhere to the hotel&039;s rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
• Ensures high standards of personal presentation and grooming.
• Responds to requests to undertake any reasonable tasks and secondary duties and adjust to changes as dictated by hotel, industry and company.
• Maintains high personal standards of timekeeping, always present for duty as scheduled.
• Takes an active involvement in the welfare, safety, development and well- being of employees.
• Is fully familiar with the hotel Work Rules and work regulations governing employees and their behavior and ensures these are always accurately communicated and carefully followed.
• Provides sufficient training, development and learning opportunities to ensure that employees are developed to their full potential and are confident.
• Ensures that employees are fairly and professionally rostered and are allocated work assignments which are appropriate for their rank and capability to meet the demands expected.
• Attends training sessions and meetings as and when required.
• Ensures that Corporate Strategies, initiatives, communications and Employee Information pieces are appropriately communicated to employees in a timely manner.
