Reporting to the Vice President, the GM must ensure a smooth efficient service that meets the expectations and needs of our customers and continues to grow and develop our staff.
The General Manager (Customer Segment) is a senior executive role which involves overseeing the full production of work from our staff to our customers.
The GM is a broad role and specific responsibilities that will vary between divisions. However, the predominant requirements include:
providing coaching, mentoring and support to the Operations Manager(s) and Team Managers to achieve an integrated, employee- orientated, high- performance culture for the Operations team
working with MiTek Customer Segment leaders to further develop business within our customer channels
supporting recruiting, training, and personal development of our staff, including tracking, measuring, and improving staff performance
liaising and interacting with all team members to ensure continuous improvement
relationship- development with new customers globally and ensuring that appropriate resources are allocated where required to maximize business development for MiTek’s long- term sustainable success
liaising with existing customers to further develop the relationship through continued value creation to retain and enhance their business
being responsible for effective and efficient workforce planning through the identification and rectification of skill gaps and resource level imbalances
monitoring, analyzing, and improving the current system of production – and determining appropriate strategies for positive development
ther reasonable duties as requested.
liaising with, support, and ensure that adequate training and development is provided by the Learning, Development & Performance team for new recruits / trainees and existing staff
developing and implementing strategic initiatives in conjunction with MiTek Customer segment leaders to develop new business opportunities and achieve company growth budgets
continuing to grow the MiTek family by supporting the customers and ensuring the highest level of service is provided to all customers
positively and proactively participating as a member of the MiTek Senior Management Team (SMT), united in the pursuit of operational excellence; liaise and interact with other SMT team members to ensure continuous improvement
communicating with all customers and other stakeholders to the highest level of quality applicable, including growing our customer base
Essential Criteria
Undertaken a leadership role within the Australian / North American / UK & Europe building & construction industry (Including MiTek Vietnam) is mandatory with a focus on residential or commercial construction.
Change management skills that overcome the fear of change through actively listening to & responding to concerns and further support through concise explanations of actions and expectations.
The ability to identify and define a problem, generate alternative options, and evaluate a select the best solution.
Demonstrated exemplary customer service is critical and would include relevant evidential skills including patience, attentiveness, communication, product knowledge, positive language, and time management.
Able to communicate effectively and ensure strict communications are kept with other departments to ensure maximum effectiveness of providing good services to the customer.
Recognize situations that warrant initiative and move forward proactively; ask questions/support without hesitation; reasonably resolves issues, problems, or situations and look to improve.
Whilst formal university qualifications are desirable, the successful candidate must have 10 years of experience within the construction or related industry with an in- depth knowledge of global building practices and operations.
An excellent understanding of the operations and capability of construction software relevant to GM’s specific division.
Demonstrate ability to manage multiple projects simultaneously and consistently deliver high quality results on- time and on- budget.
Promote co- operation and commitment within a team to achieve goals and deliverables by listening and responding to team members’ ideas and by giving honest and constructive feedback. Encourage joint ownership of goal setting, commitments, and accomplishments and where required, involve everyone on the team.
