Giám sát BP Lễ Tân

Handle guest/tenants complaints within authority and document them in the daily logbook.
Manage access control and ensure strict handling of access cards/keys as authorized.
Supervise daily lobby operations, ensuring cleanliness, hygiene, order, and service quality at all times.
Participate in recruitment, onboarding, and hands- on training for new FO staff.
Prepare and submit required reports on time; handle both periodic and ad- hoc reporting.
Conduct shift briefings and regular team meetings to ensure consistency in service and operations.
Ensure department compliance with SOPs, safety, and service standards.
Monitor and evaluate staff performance, propose improvements, and identify training needs.
Implement and ensure compliance with approved pricing and company policies.
Welcome tenants and visitors warmly; handle check- in procedures promptly, accurately, and professionally to ensure tenant satisfaction.
Prepare and manage duty rosters to ensure adequate staffing levels.
Ensure tenants&039; profiles and sensitive data are securely maintained and updated in a timely manner.
Coordinate with Housekeeping and Property Management to handle tenants&039; requests, issues, and feedback effectively.
Monitor room status and occupancy forecasts on a daily, weekly, and monthly basis.
Support purchasing requests related to Front Office and coordinate with other departments as needed.

From College degree in Hospitality Management, Business Administration, or related fields.
High level of integrity, responsibility, and professionalism.
Excellent problem- solving and complaint- handling ability.
Ability to lead, motivate, and coordinate a small team.
Detail- oriented with a proactive mindset.
Experience working in residential properties, serviced apartments, or hotels is preferred.
Good organizational and multitasking skills.
Good English communication skills (both verbal and written) are required. Additional language(s) is a plus.
Minimum 2–3 years of experience in Front Office or customer service, with at least 1 year in a supervisory role.
Solid knowledge of front office operations and property management procedures.
Proficient in MS Office (Word, Excel, Outlook);
Understanding of local regulations related to tenant registration, visitor policies, and security.
Strong interpersonal and customer service skills.

Outing trip
Additional health insurance
13th- month salary
Compulsory SHUI upon full gross salary
Uniform, free parking
Gifts on special holidays & occasions: birthday, New years, Mid- Autumn...
Annual health check
Review 6- month KPI bonus (on business results)
Clear growth and promoted opportunities

Cập nhật gần nhất lúc: 2025-07-01 10:40:02