Giám Sát Ca / Shift Supervisor - Quận 11

* Working Location: Ho Chi Minh City
This job contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts. This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.
Summary of Key Responsibilities
Job Summary and Mission
Responsibilities and essential job functions include but are not limited to the following:
- Follows Starbucks operational policies and procedures.
- Maintains regular and consistent attendance and punctuality.
- Utilizes operational tools to achieve operational excellence during the shift.
- Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
- Provides quality beverages for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
- Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
- Anticipates customer and store needs by constantly evaluating environment and customers for cues.
- Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
- Assists with new partner training by positively reinforcing successful performance.- Contributes to positive team environment and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard.

Summary of Experience
- Customer service experience in a retail or restaurant environment
- 1 to 2 years experience with the smae position
Required Knowledge, Skills and Abilities
- Ability to build relationships
- Ability to direct the work of others
- Knowledge of the retail environment
- Ability to learn quickly
- Effective oral communication skills
- Ability to work as part of a team
- Strong interpersonal skills

- Chế độ thưởng
- Đồng phục
- Phụ cấp
- Chế độ bảo hiểm
- Chăm sóc sức khỏe
- Tăng lương
- Đào tạo
- Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-04-03 12:26:16