Giám Sát Ca / Shift Supervisor - Quận Cầu Giấy, Thanh Xuân, Nam Từ Liêm (Hà Nội)

* Working Location: Hà Nội- Quận Cầu Giấy, Thanh Xuân, Nam Từ Liêm
Job Summary and Mission
This job contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts. This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
- Utilizes operational tools to achieve operational excellence during the shift.
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard.
- Anticipates customer and store needs by constantly evaluating environment and customers for cues.
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
- Provides quality beverages for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
- Assists with new partner training by positively reinforcing successful performance.- Contributes to positive team environment and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
- Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
- Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
- Follows Starbucks operational policies and procedures.
- Maintains regular and consistent attendance and punctuality.
- Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
Summary of Experience
- Customer service experience in a retail or restaurant environment
- 1 to 2 years experience with the smae position
Required Knowledge, Skills and Abilities
- Ability to learn quickly
- Effective oral communication skills
- Knowledge of the retail environment
- Ability to work as part of a team
- Ability to direct the work of others
- Ability to build relationships
- Strong interpersonal skills
Cấp bậc: Nhân viên
Kinh nghiệm: 1 Năm
Địa điểm: Hà Nội
Ngành nghề: Bán lẻ / Bán sỉ, Thực phẩm & Đồ uống, Nhà hàng / Khách sạn
Hình thức: Nhân viên chính thức

Summary of Experience
Yêu Cầu Công Việc
- 1 to 2 years experience with the smae position
- Customer service experience in a retail or restaurant environment
Required Knowledge, Skills and Abilities
- Ability to direct the work of others
- Strong interpersonal skills
- Ability to work as part of a team
- Ability to learn quickly
- Ability to build relationships
- Knowledge of the retail environment
- Effective oral communication skills

- Đào tạo
- Tăng lương
- Phụ cấp
- Chế độ thưởng
- Chế độ bảo hiểm
- Đồng phục
- Nghỉ phép năm
- Chăm sóc sức khỏe

Cập nhật gần nhất lúc: 2024-12-06 05:20:03