Giám Sát Ca / Shift Supervisor - Quận Hoàn Kiếm , Hai Bà Trưng (Hà Nội)

* Working Location: Hà Nội- Quận Hoàn Kiếm, Hai Bà Trưng
Job Summary and Mission
This job contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts. This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
- Utilizes operational tools to achieve operational excellence during the shift.
- Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard.
- Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
- Provides quality beverages for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
- Assists with new partner training by positively reinforcing successful performance.- Contributes to positive team environment and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
- Anticipates customer and store needs by constantly evaluating environment and customers for cues.
- Follows Starbucks operational policies and procedures.
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
- Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
- Maintains regular and consistent attendance and punctuality.

Summary of Experience
- Customer service experience in a retail or restaurant environment
- 1 to 2 years experience with the smae position
Required Knowledge, Skills and Abilities
- Ability to work as part of a team
- Effective oral communication skills
- Ability to build relationships
- Knowledge of the retail environment
- Ability to learn quickly
- Strong interpersonal skills
- Ability to direct the work of others

Chế độ bảo hiểm, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-09-20 19:25:03