Giám Sát CSKH – Guest Relation Supervisor

Arrange guest relation officer (GRO) to provide related services after receiving order from hotel receptionist or guests.

Check VIP rooms, meet and greet VIP guests
To organize and carry out all training for the Guest Realation in liaison with the Training Department
Promotes all the facilities of the hotel and knows the surrounding areas when asked for directions. Should also be familiar with the best places to tour, shop and dine
Co- ordinate with all related Department in order to handle any special requests.
Work with Receptionist to monitor bellman and driver.
Handle complaint effectively; log the day&039;s activities in a logbook to ensure that the next person on duty is familiar with everything that needs extra attention.
Direct involvement of daily operations of the GRO, provide assistance whenever needed.
Upsell hotel related services (Spa, F&B,...)
Check in, check- out guest and assist Receptionist when needed.

Knowledgeable of Front Office computer system; strong interpersonal and communication skills, fluency in English.
Certification in Front Office operation (preferred but not required).
Minimum 2 year experience in Front Office operation at 4- 5 star hotel.
College Graduate in Hotel Administration, Hotel Management or equivalent

Mức lương được thỏa thuận đúng năng lực bản thân, trao đổi cụ thể khi phỏng vấn (Lương cứng đến 8tr5)
Môi trường làm việc chuyên nghiệp.
Phụ cấp cơm ca, đồng phục.
Tham gia BHXH, BHYT và hưởng đầy đủ các chế độ theo quy định của nhà nước.

Cập nhật gần nhất lúc: 2024-11-01 06:00:02