Giám sát Dịch vụ Khách hàng/Guest Service Supervisor

• Conducts shift briefings to ensure hotel activities and operational requirements are known
• Maintain complete knowledge of all food & beverage services, outlets and hotel services/ features. Be knowledgeable of ALL enrollment, ALL Points and Accor Plus.
• Provides input for Front Office meetings.
• Supervise front office operations during assigned shift including:
Maintenance of information about local events
Assisting with serious complaints with immediate report to the manager on duty
Supervise group bookings
Maintenance of guest information
Compile occupancy statistics
Supervise the use of he public address system
• Supervise cashiering activities during shift including:
Instructing staff in cash security procedures
Instructing staff in credit policies and facilities
Cash handling and banking procedure
Carry out debtor control
Supervise the cashiering system
Dealing with irregular payments
Prepare reports
• Works with Superior and Human Resources on manpower planning and management needs
• Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
• Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats
• Conversant with emergency evacuation and fire procedures
• Perform any other task assigned based on Movenpick resort Phan Thiet needs or requirements.

- Proficient in the use of Microsoft Office and OPERA
- Must be fluent in English.
- Problem solving and organizational abilities
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
- 1 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.
- Ability to work independently and teamwork.
- Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

Duty meal
International work environment
Shuttle bus from the hotel to City and back
Accommodation for Candidate who come from another city
Service charge
2 days off / week
Full Social Insurance

Cập nhật gần nhất lúc: 2024-06-14 01:20:03