Giám Sát Kinh Doanh Qua Điện Thoại (Telesales)

Sales operation planning, management and monitoring:

Agents and team leaders to be fully equipped, trained along with regular coaching to ensure they can do their job and perform as per company standards.
Maintain of low attrition rate for agents and team leaders
Ensure all the audit requirements are met and follows the policies laid down by the company.
Delivery the sales targets
Ensure the changes in the policies are communicated in time to staff.
Manage tele sales agents, field sales agent through team leaders.

People development, training, and motivation:

Termination of agents on account of non- performance / disciplinary issues
Implementation of any process which helps improves process efficiency.
Recruitment of agents

Problem Complexity:

Routine Problem – Agent not reporting to work, non- adherence of the process by an agent / team – leader.
Non routine – Non- cooperation by team leaders, agents on a certain policy/process of the company
To adhere to the changed policy, non- delivery of targets, reduction of no of seats

Performance measures

Daily & monthly productivity MIS reflecting the calling & conversion metrics.
Updated training deck to be maintained, daily feedback and coaching diary to be maintained. Finally
Monthly Attrition MIS
Daily & monthly originations of loans/insurance policies
Satisfactory Audit ratings and visit memos.
result to show the effectiveness.

Minimum 3- 5 years of experience in related field managing teams, preference to be given to candidates who have experience in sales & distribution in banking/finance companies. Preferably Managers specializing in Sales – Tele sales/Telemarketing or equivalent.
University Graduate, Business Management or Marketing subjects are advantages.
Good command over English.
Good communication skills
Should have basic knowledge of the financial/insurance products.
Good team player & fast learner
Excellent MS- Office skills

Premium personal healthcare insurance for all employees and spouse and/or children
Attractive KPI Bonus (monthly or yearly) and 13th month salary
14 – 20 days annual leave, 3 days of sick leave with pay

Cập nhật gần nhất lúc: 2024-09-24 01:25:02