Giám Sát Kinh Doanh ( Telesales )

Sales operation planning, management and monitoring:
- Manage tele sales agents, field sales agent through team leaders
- Ensure the changes in the policies are communicated in time to staff
- Ensure all the audit requirements are met and follows the policies laid down by the company
- Maintain of low attrition rate for agents and team leaders
- Agents and team leaders to be fully equipped, trained along with regular coaching to ensure they are able to do their job and perform as per company standards
- Delivery the sales targets
People development, training and motivation:
- Termination of agents on account of non- performance / disciplinary issues
- Implementation of any process which helps improves process efficiency
- Recruitment of agents
Problem Complexity:
- Routine Problem – Agent not reporting to work, non- adherence of the process by an agent / team leader
- Satisfactory Audit ratings and visit memo’s
- Daily & monthly originations of loans/insurance policies
- Monthly Attrition MIS
- Daily & monthly productivity MIS reflecting the calling & conversion metrics
- Non routine – Non- cooperation by team leaders, agents on a certain policy/process of the company to adhere to the changed policy, non- delivery of targets, reduction of no of seats Performance measures
- Updated training deck to be maintained, daily feedback and coaching diary to be maintained. Finally result to show the effectiveness.

Knowledge: Should have basic knowledge of the financial/insurance products.

Qualification: University Graduate, Business Management or Marketing subjects are advantages

Work Experience: Minimum 5- 7 years of experience in related field managing teams, preference to be given to candidates who have experience in sales & distribution in banking/finance companies.Preferably Managers specializing in Sales – Tele sales/Telemarketing or equivalent

Skills:
Excellent MS- Office skills
Good command over English.
Good communication skills
Good team player & fast learner

Attitude:
Proactive
Trust- worthy
Positive thinking

• Tham gia chế độ Bảo hiểm đầy đủ (Bảo hiểm xã hội, Bảo hiểm y tế, Bảo hiểm thất nghiệp)
• Lương cứng + Bonus + Phụ cấp (công việc, điện thoại, xăng xe,..)
• Cơ hội thăng tiến lên các cấp bậc quản lý cao hơn.
• Được công ty mua thêm gói Bảo hiểm tai nạn và sức khỏe thêm
• Tham gia các buổi Party cuối năm- đầu năm
• Thử việc 2 tháng
• Được đào tạo nghiệp vụ trước khi làm việc.
• Được tham hoạt động Teambuilding do Công ty tổ chức hàng năm.
• Thưởng lễ tết, sinh nhật, hiếu hỉ,.. + 14- 16 ngày phép/năm
• Thưởng tháng 13 (cam kết) + thưởng kinh doanh

Cập nhật gần nhất lúc: 2024-03-18 19:00:15